All the products purchased through our website Wholekart.com and the products sold by the seller through our medium may be liable to shipping charges. However, the shipping charges are not fixed and are subject to differ depending on varied factors such as the category of product, its nature, location for dispatching, gross weight of the product and much more. The shipping amount will be charged over and above the original value of the product that is displayed on the TV, website or Mobile App.
The shipping charges on every order will be informed to the customer prior to placing the order on Wholekart.com. In case the order is placed through our call center, the shipping charges will be mentioned by the order taker. Furthermore, if the order is placed through the web or mobile app, the shipping charges will be displayed on the shopping cart page or in the payment page before proceeding for purchase.
Wholekart.com is committed to providing and delivering efficient services against all the orders, which are in good condition with timely delivery of the orders in tandem to the time mentioned at the website, mobile app or by the customer care executive.
• Every order made will be shipped to only one single destination address which is mentioned at the time of payment checkout section for that order.
• In case of shipment to multiple addresses, the customer must place multiple orders.
• Wholekart.com thrives in meeting the deadlines and ensures to dispatch the product shipped out by the seller within 2-3 working days of the mentioned order date. However, there can be cases of delay wherein the product exceeds the timeline of 5-days or more working days as the product will have to be procured by the seller due to heavy demand.
• Shipment of orders by sellers is carried out on all weekdays from Monday to Saturday, excluding public holidays.
• With the view of ensuring all the shipments reach to the customer soon and in proper condition, the sellers will carry on the shipment only through reputed couriers agencies.
• In case multiple orders are placed at a time, each item may be delivered at a different time. While our sellers thrive to meet the demand and ship all the products at one go, this may not be possible always due to product characteristics and its availability.
• In case the customer believes the product is not in proper condition, damaged or the packaging tampers then prior to accepting the delivery of products, kindly refuse to accept the delivery of the package. Also call our customer care number at (xxxxxxxxxx) from morning 8 am to evening 8 pm all through the week. You can also write us an email at firstname.lastname@example.org along with mentioning order reference number. Our company can make best efforts to replace the product delivered to you at the earliest.
• Ensure all the items shipped come with an invoice from the seller. In case it's not received you can contact our customer care service at (xxxxxxxxxx) or drop us an email at email@example.com with the order reference number.